Refund policy

Return, Refund & Cancellation Policy

Effective Date: July 22, 2026

At B•THNYS, we are committed to providing premium-quality products and an exceptional customer experience. Please review this Return, Refund & Cancellation Policy carefully before placing your order.

By completing a purchase through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Return Eligibility

Eligible products may be returned within 7 calendar days from the date your order is marked as Delivered by the shipping carrier.

To qualify for a return, the item must:

  • Be unused and unworn.
  • Be unwashed.
  • Be in its original condition.
  • Include all original tags attached.
  • Be returned in its original packaging whenever possible.
  • Be free of makeup, perfume, deodorant, smoke, pet hair, stains, dirt, lint, or any other signs of wear.
  • Show no damage caused by the customer.

Returns that do not meet these requirements may be denied.

2. Sizing Notice

B•THNYS Activewear is designed using premium compression fabrics that provide support and shaping.

Customers are responsible for reviewing the product description and size chart before placing an order.

Returns requested solely because of sizing preferences will only be accepted if the item fully complies with all return eligibility requirements stated in this policy.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are Final Sale and cannot be returned, exchanged, or refunded.

Personal Care Products

Including but not limited to:

  • Shampoo Bars
  • Conditioner Bars
  • Syndet Bars
  • Soaps
  • Lip Care Products
  • Body Care Products
  • Skincare Products
  • Cosmetic Products
  • Any personal care product with a broken seal

Once opened or used, these products cannot be returned.

Activewear

Activewear cannot be returned if:

  • It has been worn.
  • It has been washed.
  • Tags have been removed.
  • It has odors.
  • It contains makeup.
  • It contains deodorant marks.
  • It contains stains.
  • It contains pet hair.
  • It has been altered.
  • It has been damaged by improper use.
  • It is returned after the 7-day return period.

Final Sale Items

The following items are also non-returnable:

  • Gift Cards
  • Clearance Items
  • Final Sale Products
  • Promotional Products marked "Final Sale"
  • Products purchased with discounts of 40% or greater

Products purchased during flash sales, holiday promotions, or limited-time events may also be designated as Final Sale.

4. Exchanges

We currently offer exchanges only for:

  • Size
  • Color

Exchanges are subject to product availability.

Exchange requests must be submitted within 7 calendar days of delivery.

Customers are responsible for return shipping costs unless the exchange is required because of our error.

5. Return Authorization

All returns require prior authorization.

To request a return, please email:

support@bthnys.com

Include:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos (if applicable)

Returns sent without prior authorization may be refused.

6. Return Shipping

Unless the return is due to our error or a verified manufacturing defect:

  • Customers are responsible for all return shipping costs.
  • Original shipping charges are non-refundable.
  • We strongly recommend using a trackable shipping service.
  • B•THNYS is not responsible for lost return shipments.

7. Inspection Process

Every returned product is carefully inspected before a refund or exchange is approved.

B•THNYS reserves the right to reject any return if the product:

  • Has been worn.
  • Has been washed.
  • Has missing tags.
  • Shows signs of use.
  • Contains odors.
  • Contains stains.
  • Contains makeup.
  • Contains deodorant marks.
  • Contains pet hair.
  • Has damaged packaging.
  • Has been altered.
  • Is not in its original condition.

Our inspection determination shall be final.

8. Refunds

Once your return has been received, inspected, and approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping charges are non-refundable.

Where permitted by applicable law, non-refundable payment processing fees charged to B•THNYS may be deducted from approved cancellation refunds.

9. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, you must contact us within 48 hours of delivery.

Please email:

support@bthnys.com

Include:

  • Order Number
  • Photos of the product
  • Photos of the shipping box
  • Photos of the shipping label

Claims submitted after 48 hours may not qualify for replacement or refund.

10. Lost or Stolen Packages

Once an order has been marked Delivered by the shipping carrier, responsibility for the package transfers to the customer.

B•THNYS is not responsible for:

  • Lost packages after delivery.
  • Stolen packages.
  • Delivery delays caused by the shipping carrier.
  • Incorrect shipping addresses provided by the customer.

Customers should contact the shipping carrier directly regarding delivery-related claims.

11. Order Cancellations

Orders begin processing shortly after they are placed.

Cancellation requests must be submitted within 12 hours of purchase.

Cancellation requests can only be approved if the order has not entered fulfillment or shipping.

Once an order has been marked as:

  • Processing
  • Fulfilled
  • Shipped

it can no longer be canceled, modified, or refunded.

To request a cancellation, email:

support@bthnys.com

Please include your Order Number in the subject line.

12. Refused Deliveries

If a shipment is refused, returned due to an incorrect shipping address provided by the customer, or returned because the customer failed to collect the package, the customer will be responsible for:

  • Original shipping charges.
  • Return shipping charges.
  • Carrier handling fees.

These costs may be deducted from any eligible refund.

13. Fraud Prevention

To protect our customers and our business, B•THNYS reserves the right to:

  • Cancel suspicious orders.
  • Request additional identity verification.
  • Refuse service to customers engaging in fraudulent activity.
  • Deny returns that appear abusive or fraudulent.
  • Limit or refuse future purchases after repeated abuse of our return policy.

14. Chargebacks

If you experience an issue with your order, we encourage you to contact B•THNYS before initiating a payment dispute with your bank or credit card provider.

Fraudulent or unwarranted chargebacks may be contested using available documentation, including but not limited to:

  • Order confirmations
  • Payment records
  • Shipping records
  • Carrier tracking information
  • Delivery confirmation
  • Customer communications
  • Fraud prevention records

15. Limitation of Liability

To the fullest extent permitted by applicable law, B•THNYS shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, or inability to use any product purchased through our website.

Nothing in this section limits any rights that cannot legally be excluded under applicable law.

16. Policy Updates

B•THNYS reserves the right to update or modify this Return, Refund & Cancellation Policy at any time without prior notice.

The version published on our website at the time your order is placed shall govern that transaction.

Nothing in this policy limits any non-waivable rights available under applicable law.

17. Contact Us

If you have any questions regarding returns, refunds, exchanges, cancellations, or this policy, please contact us:

B•THNYS Customer Support

Email: support@bthnys.com